Fractional COO | Outsourced COO

As a Fractional COO (an outsourced, objective operations expert), I help small to mid-sized businesses build systems to scale efficiently and deliver exceptional results, with a focus on the following key areas:

Tailored solutions that address the root causes of operational challenges, enabling your business to:

Drive innovation and continuous improvement
Enhance overall organizational agility and resilience
Deliver exceptional value to your clients
Improve team morale and reduce employee turnover
Gain a competitive edge in the market
Build a more sustainable and scalable business model

Business Operations Consultant Ann Donnelly

Do you face the following challenges in your business operations?

Inconsistent client experiences depending on the team member
High client acquisition costs make retention crucial
Lack of clarity and feedback throughout the organization
Inefficient communication network/channels
Failure to consistently create high-quality content
Content that fails to address specific audience needs at different funnel stages
Inconsistent marketing results despite significant investment
Difficulty measuring ROI across different marketing channels

My Solutions to Transform Your Business Operations

Client Experience Optimization

Optimize every touch point to enhance client experience, and therefore loyalty and retention.

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Integrated Business Communications

Streamline internal and external communications for improved collaboration and client experience.

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Strategic Content Creation & Delivery

Sustainable content development systems to drive measurable results aligned with your goals.

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Marketing
Ops Optimization

Maximize your marketing ROI with efficient workflows and measurement frameworks.

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Ann Donnelly Business Operations Consultant

Why You Should Work with Ann Donnelly Fractional COO

Systems Focus: I build sustainable operations, not one-off campaigns.
Practical Implementation: I provide tools, templates, and hands-on support.
Business Alignment: I connect all activities to your overall business objectives.
Data-Driven Approach: I emphasize measurement and continuous improvement.

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Ann helped my nonprofit to build a campaign strategy around a large high-stakes project. She listened to each of us in the room, sometimes reading between the lines, to guide us to a successful plan. The tips and tools she provided continue to be useful beyond that project.

Sarah Hoffman

Communications and Outreach Manager, Lake George Land Conservancy

I had the privilege of working with Ann in London for RR Donnelley. I found her to be a creative problem solver, working on complex transactions to very tight timelines. Always able to keep calm and controlled, despite the pressure, Ann would always find an operational solution to meet client’s expectations and deliver a first-class service. I would always recommend Ann as a key part of any team.

Mark J. Williams

Chief Revenue Officer (CRO), Tarjama

Working with Ann was a pleasure! In addition to her wealth of knowledge, she provided us with phenomenal templates that I am eager to continue to put to use. We discussed a lot of ideas that I hadnever even considered and am excited to implement into our organization’s marketing plan. Ann’s style of coaching is encouraging, inspiring, and realistic. She’s great at making you feel at ease and confident in what you do.