Ann Donnelly Fractional COO, Marketing & Business Consultant

Ann Donnelly Business Operations Consultant

Why You Should Work with Ann Donnelly Fractional COO

Systems Focus: I build sustainable operations, not one-off campaigns.
Practical Implementation: I provide tools, templates, and hands-on support.
Business Alignment: I connect all activities to your overall business objectives.
Data-Driven Approach: I emphasize measurement and continuous improvement.

40+ years of experience in Business Management working with businesses, from solopreneurs to multinationals, in a wide range of industries. Known for my strong skills in client experience, communications, and marketing – building successful, efficient, and sustainable strategies and systems.

My Journey Through The Decades

1980s – Manager, Alumni Records & Systems, The New School, NYC
1990s – Manager, Customer Service & Operations, RR Donnelley & Sons, NYC & London
2000s – Digital Marketing Pioneer & Business Consultant
2010s – COO/CMO, O’Mahony Donnelly Chartered Certified Accountants (now part of Xeinadin Ireland)
2020s – Marketing & Business Consultant becoming an integral part of the community in this region
Now working as a Fractional Chief Operating Officer, I assist businesses using all the experience and skills I’ve built over this 40-year career to drive growth.

Ann Donnelly Speaking at the Irish Computer Society Annual Conference — Speaking about the new hot topic, Social Media, at the Irish Computer Society’s Annual Conference in Dublin in 2010

Adirondack Regional Chamber of Commerce Women's Business Council Executive Committee — Currently acting as Education Chair of the Women’s Business Council of the Adirondack Regional Chamber of Commerce

My Solutions to Transform Your Business Operations

Client Experience Optimization

Optimize every touch point to enhance client experience, and therefore loyalty and retention.

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Integrated Business Communications

Streamline internal and external communications for improved collaboration and client experience.

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Strategic Content Creation & Delivery

Sustainable content development systems to drive measurable results aligned with your goals.

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Marketing
Ops Optimization

Maximize your marketing ROI with efficient workflows and measurement frameworks.

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Ann helped my nonprofit to build a campaign strategy around a large high-stakes project. She listened to each of us in the room, sometimes reading between the lines, to guide us to a successful plan. The tips and tools she provided continue to be useful beyond that project.

Sarah Hoffman

Communications and Outreach Manager, Lake George Land Conservancy

I had the privilege of working with Ann in London for RR Donnelley. I found her to be a creative problem solver, working on complex transactions to very tight timelines. Always able to keep calm and controlled, despite the pressure, Ann would always find an operational solution to meet client’s expectations and deliver a first-class service. I would always recommend Ann as a key part of any team.

Mark J. Williams

Chief Revenue Officer (CRO), Tarjama

Working with Ann was a pleasure! In addition to her wealth of knowledge, she provided us with phenomenal templates that I am eager to continue to put to use. We discussed a lot of ideas that I hadnever even considered and am excited to implement into our organization’s marketing plan. Ann’s style of coaching is encouraging, inspiring, and realistic. She’s great at making you feel at ease and confident in what you do.