Ann Donnelly Fractional COO

Let’s unlock your company’s FULL POTENTIAL!

Business Communications

Customer Experience Optimization

Does your organization struggle with any of these common issues related to Business Communications?

  • Communication Silos
  • Inefficient Communication Network/Channels
  • Lack of Clarity and Feedback

My Solution: Integrated Business Communications

Business Operations Consultant Ann Donnelly
  • Communications Audit
  • Technology Stack Evaluation
  • Internal Communications Framework
  • External Communications Strategy
  • Crisis Communications Plan
  • Knowledge Sharing Systems

My Results

  • Reduced email volume and meeting time
  • Faster decision-making processes
  • Improved employee satisfaction with internal communications
  • More consistent client communications
  • Better knowledge retention during employee transitions
  • Reduced response time for critical issues

Integrated Business Communications

Optimize internal and external communications to increase productivity, engagement, and satisfaction in all areas of your business.

Book an initial call

Poor communication in businesses can have significant negative impacts:

  • Decreased productivity
  • Lower employee morale and engagement
  • Increased stress and burnout
  • Higher employee turnover, and
  • Reduced customer satisfaction.
  • Misunderstandings, conflicts
  • Ultimately, financial losses for the organization

Addressing these communication challenges through clear strategies, the right tools, and a focus on open dialogue and feedback is crucial for business success.

Top Three Challenges with Business Communications

Communication Silos

This occurs when important information remains within one department and is not shared across the company. This lack of transparency can lead to incomplete data for employees, duplicated efforts, and a lack of alignment between teams.

Example: The sales team might have crucial customer feedback that could inform product development, but if this information isn’t shared, the company misses an opportunity for improvement.

Inefficient Communication Network/Channels

Businesses often struggle with choosing the right communication channels and ensuring consistent messaging across them. This can manifest as email overload, where important information gets lost, or using the wrong platform for certain types of updates.

Example: Time-sensitive information might be better suited for a direct messaging system rather than an email that could be missed. Additionally, a lack of clear guidelines on which channel to use for what purpose can lead to confusion and delays.

Lack of Clarity and Feedback:

Vague requests from management, unclear goals, and a lack of feedback can significantly hinder effective communication. When employees don’t understand what is expected of them or don’t receive constructive feedback, it can lead to errors, decreased productivity, and disengagement.

Example: If a manager asks a team to “improve customer satisfaction” without providing specific, actionable steps or metrics, the team will likely struggle to make meaningful progress. Similarly, a lack of feedback can leave employees feeling undervalued and unsure of their performance.

More Issues Businesses Have with Communications

  • Information silos creating inefficiencies and duplicated work
  • Lack of clarity on which communication channels to use for different purposes
  • Inconsistent client-facing communications damaging brand perception
  • Poor documentation leading to knowledge loss during employee transitions
  • Meeting overload and communication fatigue
  • Ineffective crisis response due to unclear communication protocols

Integrated Business Communications

Optimize internal and external communications to increase productivity, engagement, and satisfaction in all areas of your business.

Book an initial call
Ann Donnelly Business Operations Consultant

Why You Should Work with Ann Donnelly Fractional COO

  • Systems Focus: I build sustainable operations, not one-off campaigns.
  • Practical Implementation: I provide tools, templates, and hands-on support.
  • Business Alignment: I connect all activities to your overall business objectives.
  • Data-Driven Approach: I emphasize measurement and continuous improvement.
Learn More
Ann helped my nonprofit to build a campaign strategy around a large high-stakes project. She listened to each of us in the room, sometimes reading between the lines, to guide us to a successful plan. The tips and tools she provided continue to be useful beyond that project.
Sarah Hoffman Lake George Land Conservancy

Sarah Hoffman

Communications and Outreach Manager, Lake George Land Conservancy
I had the privilege of working with Ann in London for RR Donnelley. I found her to be a creative problem solver, working on complex transactions to very tight timelines. Always able to keep calm and controlled, despite the pressure, Ann would always find an operational solution to meet client’s expectations and deliver a first-class service. I would always recommend Ann as a key part of any team.
Mark J. Williams, Chief Revenue Officer (CRO), Tarjama

Mark J. Williams

Chief Revenue Officer (CRO), Tarjama
Working with Ann was a pleasure! In addition to her wealth of knowledge, she provided us with phenomenal templates that I am eager to continue to put to use. We discussed a lot of ideas that I hadnever even considered and am excited to implement into our organization’s marketing plan. Ann’s style of coaching is encouraging, inspiring, and realistic. She’s great at making you feel at ease and confident in what you do.
Devin Ball, Assistant Director of Philanthropy and Communications, Adirondack Folk School

Devin Ball

Assistant Director of Philanthropy and Communications, Adirondack Folk School
Book an initial call

Give me 15 minutes; I’ll give you at least two ways to Transform Your Business Operations!

Find Out More About Me and My Work

Building Success Stories Podcast with Ann Donnelly
Saratoga Business Journal Articles by Ann Donnelly
Succes Stories Newsletter by Ann Donnelly